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Orders & Delivery

We understand how frustrating it can be having to wait several days for your new order to arrive therefore we guarantee free express delivery on all orders placed through our website to the UK Mainland, please see our delivery terms below to ensure you qualify for our free express delivery.

Free Express Delivery Terms

Orders received by 2pm (weekdays only) are dispatched the same day.

Orders received after 2pm on Fridays, Weekends and Bank Holidays are dispatched next working day.

Free delivery applies to mainland UK only.

Free delivery also applies to the Grampian & Highland regions but please allow 2-3 working days for delivery.

*Items marked 5-7 day delivery or do not state next day delivery are dispatched and delivered direct from the manufacturer. You will be notified by telephone or email which date your order is due to be delivered.

Weekend Deliveries

Saturday AM delivery is available on UK Mainland orders for an additional surcharge of £25.00 per order, please contact us if you would like to use this service or simply select the option on the individual product listing before adding the product to your shopping basket (excludes Grampian & Highlands). 

Note: If you are purchasing multiple items in one order you only need to select Saturday delivery for one of the products and all of them will be delivered together on the Saturday.

Large Item Deliveries

Due to the weight and size of our larger products we can only deliver using a Pallet delivery company. Where possible the Pallet delivery company will position your order as close to your property as possible however they cannot take the product off the pallet. This is a 1-man delivery service so unfortunately the driver is unable to take items into your property.

We are able to offer a free 2-man deliver service on our larger items like treadmills, cross trainers etc... however it will take approximately 5-7 working days, please contact us if you would like this 2-man service. Delivery is within 5-7 working days depending on your location. Our 2-man delivery team will pre-book a delivery date that's convenient for you. On the day of delivery the 2-man team will contact you 1-hour before estimated arrival. Your order will be delivered to your room of choice (access permitting). Applicable to UK Mainland Orders Only.

Off UK Mainland & European Deliveries

We are able to deliver to N.Ireland, Scottish Islands, Isle of Man, Rep.of Ireland and Europe however it will cost extra for delivery, if you would like a price for how much extra delivery will cost please email us at sales@purefitnessandsports.co.uk with your full delivery address and the product that you would like delivering and we will get back to you with 24 - 48 working hours with a price from our international couriers.

Missed Deliveries

If you miss your delivery our couriers will leave a calling card for you to contact them directly and arrange another delivery date on a working day that is convenient. If you would like a specific delivery date please let us know and we can ensure that your order is delivered on the requested date. If you wish to cancel a delivery before your order has arrived please let us know and we can arrange for your order to be returned back to us, please note we can only refund your account once the product has arrived back into our warehouse.

**Important Delivery Information**

Due to the variation of products we offer we use a range of different couriers to delivery our products however all of our couriers (excluding 2-man) are only insured to deliver your order to the outside of the property. They are unable to take any products upstairs or downstairs or inside the property itself, this is important to flat owners as the couriers will only be able to deliver to the ground floor of the premises.

**Frequently Asked Questions**

 

Q. Will you send an order confirmation?

A. We'll send you an order confirmation letter via e-mail. It includes your order number, and confirms the delivery information you provided during the order process. We will also send an invoice attached to the product.

Q. How much do you charge for Delivery?

A. All orders to the UK Mainland are free of charge. For more information about delivery pleasevisit our delivery page.

Q. Can you ship to alternative address?

A. Yes we can however proof of billing address in the form of a utility bill must be emailed to us so we can ship to an alternative address.

Q. Do you offer extra delivery options?

A. Yes we offer a standard 1 man delivery (free of charge) as standard, 2-man delivery, AM 8-12pm delivery and a Saturday delivery. Please visit our Delivery page for options/prices or email deliveries@purefitnessandsports.co.uk.

Q. How long will it take to receive my order?

A. We aim to deliver your order within 1 working day if you order before 2pm (Subject to the product being in stock and location). For more information on our shipping times/locations please visit our delivery page or email deliveries@purefitnessandsports.co.uk.

Q. Which courier do you use?

A. Due to the large variation in products we use several couriers depending on the size of the item which are: Royal Mail, ParcelForce, UK Mail, UPS, NightFreight, Palletways and Arrow XL.

Q. Do you ship overseas?

A. Yes, we can ship overseas. Please email deliveries@purefitnessandsports.co.uk or call 0345 1666 200 quote the product you are enquiring about with your full address details. (Inc Name, Country, City Postal/Zip code).

Please don’t hesitate to contact us if you have any special delivery requirements. Our sales and customer service team will be happy to assist.

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Delivery Information for all Bremshey & Tunturi Deliveries

All Bremshey & Tunturi Direct deliveries are free of charge and we offer a free 2-man delivery service on all orders to the UK Mainland if a product is not eligible for free delivery this will be stated so on the individual product listing page.

Option 1: Free Premium 2-man Delivery

Due to the size and weight of most Bremshey & Tunturi products this is the preferred delivery option. Delivery is within 5-7 working days depending on your location. Our 2-man delivery team will pre-book a delivery date and specify an AM or PM slot. On the day of delivery the 2-man team will contact you 1-hour before estimated arrival. Your order will be delivered to your room of choice (access permitting). Applicable to UK Mainland Orders Only.

Option 2: Free Standard Express Delivery

If you require your order urgently we can arrange delivery within 48 hours. Due to the weight and size of most Bremshey & Tunturi products we can only deliver using a Pallet delivery company. Where possible the Pallet delivery company will position your order as close to your property as possible. This is a 1-man delivery service so unfortunately the driver is unable to take items into your property. Applicable to UK Mainland Orders Only.

Option 3: Saturday AM Delivery

The express pallet delivery service is also available on Saturday mornings for the UK Mainland. Please ensure your order is placed before 1pm on the Friday before. There is a charge of £25.00 for Saturday deliveries. Please note this is a 1-man delivery service and standard pallet delivery rules apply. (excludes Grampian & Highlands). Applicable to UK Mainland Orders Only.

Option 4: None UK Mainland Deliveries

We can offer a 2-man delivery service to the following offshore locations - N.Ireland, Scottish Islands, Isle of Man and Rep.of Ireland however the following delivery charges will apply:

Northen Ireland and Scottish Highlands - £39.99

Isle of Man, Channel Islands and Republic of Ireland - £59.99

Please note that we can only offer a 2-man delivery service with offshore deliveries, palletised deliveries are not available.

Special Delivery Requests:

Please do not hesitate to contact us if you have any special delivery requirements. Our sales and customer service team will be happy to assist.