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Delivery Information

• All our deliveries are Free of Charge on a Next Working Day Service via courier for large heavy items and Royal Mail for small items.
• Orders received before 2pm weekdays are dispatched same day
• Free Delivery applies to the mainland UK only. We do offer delivery to Northern Ireland, Channel Islands, Isle of Man, Scottish Offshore, Rep of Ireland and Europe subject to additional charge. Please contact us for prices.
• Special delivery requests can be made. Please contact us should you wish to arrange delivery for a certain date.

Payment

Methods of payment:

Money Orders - we also accept Banker's Draft/Postal Order and Personal Cheque's. Please make cheques and postal orders payable to "Pure-Tec Ltd" and send to the address below with your item details, i.e. item number, user name, name and address:

Pure-Tec Ltd (PureFitness & Sports)
Unit 4
Sullivan Business Park
West Dock Street
Kingston-upon-Hull
HU3 4DG

Please note orders can only be dispatched once payment has been made in full.

Returns / Warranty Policy

• All goods have a standard 12 months guarantee.
• All exercise equipment is supplied with a 5-year frame guarantee.
• We will handle any returns within 30 days of delivery date free of charge providing items are re-boxed securely and complete. Please contact us to arrange collection, we are unable to accept items not authorised for return
• Our service department stocks most spare parts. Please contact us if you require service in or out of the guarantee period.

Contact Us

Terms

These Terms and Conditions apply to all orders for products placed with us over the telephone or by fax, post or email. Please read them carefully before ordering products from us. Nothing in these Terms and Conditions affects the statutory rights of consumers.

1. Acceptance of Your Order
   • We, Pure-Tec Limited trading as Pure Fitness and Sports, must receive payment of the price of the products and the delivery charges before we can accept your order. We reserve the right to refuse your order or to restrict the number of products you may order. We will not usually cash any cheque you send to us or take any money from the credit/debit account which you provide details of in respect of your order until we have accepted your order. We will send you an email to acknowledge your order. This email does not mean that we have accepted your order. We will indicate acceptance of your order by telling you over the telephone or in writing by email, fax or post. Our acceptance of your order creates a binding contract between us.
2. Prices
   • Our prices are available over the telephone and are set out in our website (www.purefitnessandsports.com) and other literature. All prices are in Pounds Sterling and are inclusive of United Kingdom-rated VAT where applicable. You are responsible for the disclosure and payment of any import duties or other taxes which apply in the country to which the products are delivered. Our VAT number is 647-393-702.
   • Prices remain in force until we tell you over the telephone that they have changed or until we publish new prices on our website or in our literature. Delivery charges may apply and will be communicated to you before completion of your order. These are added to your order and are dependent on the delivery address you have supplied and the number of products you have ordered.
   • PWhilst we try to ensure that all prices on our website, in our literature and given over the telephone are accurate, mistakes can sometimes occur. If we discover an error in the price of products you have ordered we will contact you as soon as possible and give you the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as being cancelled. If the order is cancelled, we will refund any money which we have taken from you.
3. Images and Description
   • All images and descriptive matter contained in our website or other literature are for the sole purpose of giving an approximate idea of the products described.
   • The products are only suitable for the purposes described by us: you are responsible for deciding whether a product is suitable for your purposes and for the manner in which you use it.
4. Copyright and Trade Marks Notice
   • The copyright in the design, text, graphics, selection and arrangement of this web site and its pages belongs absolutely to Pure-Tec Limited or its content and technology providers. You may reproduce and print off parts of this web site only for the purpose of selecting and beginning the order process for our products. All other use is prohibited without our prior written consent.
   • The trade marks, logos and service marks (collectively "the Trade Marks") displayed on our website and in our literature (whether registered or unregistered) are and shall remain the property of their respective owners. Nothing contained in our website or literature shall be construed as granting any licence or right to use any Trade Mark displayed in our website or literature without the prior written consent of the relevant Trade Mark owner. Your misuse or infringement of any of the Trade Marks displayed in our website or literature is strictly prohibited.
5. Availability
   • All orders are subject to availability of products. If we are unable to deliver products ordered by you we will notify you and credit the price and the delivery charges of the unavailable products to your credit/debit card or send you a cheque for the amount to be refunded within 30 days of your order unless you agree to a longer period.
6. Delivery
   • Our aim is to deliver your order the next working day for all orders placed before 12pm but please allow up to 28 days for delivery of your order. We will deliver products ordered by you to the address you provide to us. You will not become the owner of the products until they have been delivered to you, at which time they will also become your risk and we will not be liable for any subsequent damage, loss or destruction to them.
7. Right of Cancellation
   • The United Kingdom's Consumer Protection (Distance Selling) Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation.
   • If you wish to cancel your order please write to us at Pure-Tec Limited, Fishgate House, William Wright Dock, Hull, HU1 2ET, United Kingdom or fax us on +44 (0)1482 380401 or email us at puretec@isberg.co.uk. If you have already received the products you must return them to us at your own risk and expense. If you do not do so, we will charge you our direct costs of recovering the products. We recommend that you use an insured courier service when returning products to us.
   • Until you have returned the products to us, you must keep them in your possession and take reasonable care of them. We will credit the price of the products and our original delivery charges to your credit/debit card or send you a cheque for the amount to be refunded.
8. Returns Policy
   • In addition to the right of cancellation in condition 7 above, we operate a Returns Policy which applies to most of the products sold on our website. If for any reason you are not satisfied with products bought from our website you may return them to us within 30 days of purchase for a refund or exchange.
   • To return a product please first write to us at Pure-Tec Limited, Fishgate House, William Wright Dock, Hull, HU1 2ET, United Kingdom or fax us on +44 (0)1482 380401 or email us at puretec@isberg.co.uk. You must return the product to us in their original condition and carefully packaged at your own risk and expense. We recommend that you use an insured courier service when returning products to us. You must provide us with the original invoice, despatch note or other proof of purchase.
   • When making a refund, we will only credit our delivery charges under this Returns Policy if the reason for return is because of our error or if the products are damaged, defective or of incorrect quantity.
   • Nothing in this Returns Policy affects any statutory rights you may have as a consumer.
9. Warranty and After-Sales Services
   • All products bought from us by telephone, email, post or fax are guaranteed against defects in materials and workmanship for 12 months from the date of purchase. The frames of all static exercise equipment sold by us are guaranteed against defects in materials and workmanship for 5 years from the date of purchase.
   • If within the warranty period after having opportunity to inspect the product we are satisfied that it is faulty as a result of a defect in materials or workmanship you may return the product to us for an exchange or refund of the price of the product. You must provide us with the original invoice, despatch note or other proof of purchase. If we supply a replacement product this warranty shall apply to the replacement product for the balance of the warranty period for the original product.
   • This warranty does not apply where the defect is due to the product not being cared for in an appropriate manner or the product has been otherwise modified, misused, neglected or wilfully or accidentally damaged. This warranty is not transferable to a new owner of the product.
   • In the event that the product you ordered requires a spare part in the future which is not covered by this warranty, we may be able to locate that spare part and sell it to you.

Privacy

We operate a privacy policy in respect of the information we collect about you. The following paragraphs explain our privacy policy. If we change any of the terms of our privacy policy we will post the revised policy on our website at www.purefitnessandsports.com behind the "Privacy Policy" button.

By submitting your information to us, whether by email, via this website, over the telephone or otherwise, you consent to our collection and use of the information as set out in this privacy policy and are opting to be added to our electronic and postal mailing lists.

• Who are we?
  • Pure Fitness and Sports is a trading name of Pure-Tec Limited, a company registered in England (company number 03042924). Our registered office is at Pure-Tec Limited, Fishgate House, William Wright Dock, Hull, HU1 2ET, United Kingdom.
  • We are the data controller for the purpose of the Data Protection Act 1998.
• What information do we collect and what do we do with it?
  • When you order from us we ask for certain information such as your name, delivery address, credit or debit card number, expiry date and issue number (where applicable), other account details, email address and telephone number. This information allows us to process your order and inform you of your order status. We will not share personal information with third parties other than companies in the same group as us except for the purpose of completing your order.
  • We and companies in the same group as us may also use your information to inform you of special offers, promotions, new products and changes to our website. If you do not wish to receive this information please email puretec@isberg.co.uk or write to The Data Protection Officer at Pure-Tec Limited, Fishgate House, William Wright Dock, Hull, HU1 2ET, United Kingdom with details of your request.
• Security Information
  • By law you are entitled to a copy of the personal information we hold about you. Requests for such information must be made in writing to The Data Protection Officer at Pure-Tec Limited, Fishgate House, William Wright Dock, Hull, HU1 2ET, United Kingdom.
  • In accordance with the Data Protection Act 1998, we follow security procedures in the storage and disclosure of your information. We may therefore request proof of your identity before disclosing certain information to you.
  • Our online transactions are processed under a secure connection by our Internet Merchant Service Provider, Secpay. You can find out more about Secpay by going to www.secpay.com.
  • The internet is global and it is possible that information you provide to us via our website will be temporarily transferred via a route outside the European Economic Area as it passes between you and us.
• Third Party Websites
  • This Privacy Policy only applies to information collected by us. It does not apply to information you supply to third parties even where you have accessed such third parties' websites through a link from this website. We do not have any control over and shall not be held liable for the content of, or handling of personal information collected by, such websites.
• Cookies
  • "Cookies" are small text files that are stored on your computer's hard drive by your browser. We use cookies on our website to keep a record the pages you have browsed. They do not contain personally identifying information. Most web browsers accept cookies and we recommend that you use Internet Explorer or Netscape Navigator versions 3.0 and higher. If you do not wish to accept cookies, please refer to the "Help" menu of your browser. Please note that if you do not wish to accept cookies you will not be able to order products from this website.